Client Fulfilment
Vacancy Description
Location: Ossett
Salary: Starting from £24,000 PA
Job Type: Full Time, Permanent
About us:
Cheetham Jackson is a well-respected financial services company. Our focus is on helping clients achieve their aims, goals and objectives, we do this by providing financial advice delivered in a way that makes them feel heard and taken care of.
We want to make a positive impact on the people with whom we work – both inside and outside of the company. We are looking for brilliant people who fit with our culture and values and who can help to write the next chapter of our story.
The opportunity:
We seek to appoint an administrator, who will work alongside and support a small team of Independent Financial Advisers, supporting the delivery of flawless administrative services to provide a singularly brilliant client experience.
The successful candidate will have a positive attitude towards change and improvement in both personal and team delivery, alongside an appetite to learn.
Key Responsibilities:
- Efficiently process all administration relating to new/existing business and servicing queries.
- Liaising with providers and the wider business to request information, as necessary.
- Producing valuations and preparing client packs in advance of client meetings.
- Preparing suitability letters.
- Analyse and action the results of reports.
- Respond to written and telephone enquiries from clients and providers.
- Maintain client records within the back-office system in an orderly and comprehensive manner.
- Ensuring all required documentation is always on file.
- Ensuring all meeting follow-up work is completed within agreed timescales.
- Working within compliance framework.
Candidate Requirements:
- Excellent verbal and written communication skills across all mediums, to include Microsoft Word and Excel along with in house IFA systems and provider websites.
- Ability to prioritise and organise own workload.
- Ability to work well in a small team and demonstrate a high standard of client experience and a desire to help others.
- Excellent telephone manner and interpersonal skills.
- High attention to detail and accuracy.
- A responsible approach, with a willingness to take ownership of matters that arise and deal with them effectively.
- Adaptable and able to self-manage time.
- Great organisational skills.
The Offer:
Salary: £24,000 PA + discretionary bonuses (performance-linked OTE of £27,500).
Employee-Owned: Share in the firm’s success and culture of collaboration.
Premium Benefits:
– Group Income Protection (IP)
– Group Private Medical Insurance (PMI)
– Group Death in Service (DIS)
Enhanced annual leave and gifted days off for Christmas and Birthdays
Company Social Events
Why Apply?
This isn’t just a file-checking role – it’s a career accelerator in a firm that invests in its people. You’ll gain exposure to strategic compliance projects, enjoy hybrid flexibility, and benefit from industry-leading rewards.
Equal Opportunities:
At Cheetham Jackson, we are committed to supporting equal opportunities. We care deeply about being inclusive and that means we encourage applications from people with diverse backgrounds and experiences.
Please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.
Additional Information:
Any offer of employment will be subject to satisfactory DBS, credit, and background checks, as deemed necessary.
